At CanadaRx.com we are dedicated to providing you with the best quality and service in the pharmaceutical industry. We specialize in discounts from online pharmacies.
We have posted our most common questions our customers have for CanadaRx.com, and hope we can help you with our detailed answers.
Simply click on the questions below, and it will take you to the answer. If your question was not asked, or if you feel the answer given does not answer your question please feel free to contact us and we will be sure to get back to you within 24 hours.
- Is a prescription required?
Yes a valid prescription must be mailed in directly to us or faxed to us from your physician's office.
- Is there a dispensing fee charged for each prescription order?
Our dispensing fees are included in our prices. There are never any hidden fees at CanadaRx.
- Do I get charged a shipping fee for every prescription order and how can I track my order?
The shipping fee is $10 USD for all prescription orders regardless of how many meds each order may contain. All packages are shipped via International Post.
- Are all medications available?
No. We offer a wide range of medications available from around the world. We legally cannot ship any narcotic or controlled substance and will not sell any habit-forming medications.
- What forms of payment do you accept?
We accept VISA, MASTERCARD, and AMEX and personal checks.
- What quantity of medication can I order each time I place an order with CanadaRx?
CanadaRx can fill for a maximum 3 month supply, as long as your prescription indicates a 90 day supply. If your physician has indicated refills on your prescription, we can refill the order every 90 days as well.
- What does CanadaRx require in order to process my order?
CanadaRx requires a completed Patient Health Profile, Order Form and the original prescription. Please fax the prescription, the Health Profile and the Order form upon completion to our toll free fax number at 1-866-366-5381 and we will begin to process your order immediately.
- How long before I can expect my medication(s) to arrive at my door from the time I place my order?
It takes at least up to 10 - 14 business days to process your prescriptions once we have your COMPLETE patient profile and your VALID prescription, plus 7 to 10 business days for shipping. The entire ordering process can take up to 21 working days to arrive at your door.
- Do you accept prescription returns?
We cannot by law accept returns.
- My prescription is for a different quantity than what you carry, can you fill my prescription?
Yes. Customers should not alter their prescriptions in any way.
- What is the difference between brand name and generic medications?
Generic medications are the exact same medication as brand name medications, they are simply made by another company. Due to strict regulations on the generic drug industry, these drugs must provide the same therapeutic effect as the brand name drug. A generic drug is a medication for which the original manufacturer has lost patent protection. Because of this, other manufacturers are allowed to produce and sell the exact medication at a lower more competitive price.
- Do you contact my doctor for prescriptions and/or prescription renewals?
All patients are required to contact their physicians directly for all new prescriptions, including renewal prescriptions. Canadarx does not contact doctors directly for prescriptions.
- Do you automatically process refills every three months?
We do not automatically process refills. The customer must call us in order to place a refill for a prescription. Refills can also be placed on-line, by choosing on-line refill option, or by fax.
- What sort of quality standards does CanadaRx.com have for medications?
CanadaRx.com has very strict requirements for the quality of all medication it dispenses. We only accept quality medicines from countries where there standards are considered to be among the highest in the world. All medications are produced in government approved facilities.
